nobu99 Platform Account Terms

Our terms of service outline the conditions under which you access nobu99, the rules that govern your account, and the commitments we make to you as a platform operator. These terms apply to all users in supported jurisdictions where our services are legally available.

When you open an account on nobu99, you agree to comply with our terms. We require identity verification (KYC), honest account information, and lawful use of the platform. In return, we commit to fair game outcomes, transparent payment processing, secure data handling, and responsive customer support. Our terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and the jurisdictional limits of our service.

This page explains our key policies in plain language. We've written these terms to be clear and fair, not to hide conditions in legal jargon. If you have questions about any part of our terms, our support team is available to clarify. Our service is available only where local law permits—you are responsible for verifying that access and use comply with your jurisdiction's regulations.

Account Opening and Your Responsibilities on nobu99

To open an account on nobu99, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. You are responsible for keeping your account information current. If your details change (address, phone number, email), update them in your account settings immediately.

You must be of legal age in your jurisdiction to open an account on nobu99. We do not knowingly accept accounts from minors. You are responsible for verifying that you meet the legal requirements in your jurisdiction before opening an account. We reserve the right to request additional verification documents at any time, and we may suspend or close your account if we cannot verify your identity or if we suspect fraudulent activity.

Your account login credentials (email and password) are confidential. You are responsible for keeping them secure. Do not share your password with anyone, and do not allow others to access your account. If you suspect unauthorized access, change your password immediately and contact our support team. We are not responsible for unauthorized access if you have shared your credentials or failed to secure them.

Deposits, Withdrawals, and Payment Methods

We support multiple payment methods on nobu99: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed according to each payment method's standard timeline. mobile banking and mobile wallets typically settle within minutes. Bank transfers may take subject to verification to a few hours depending on your bank. We do not charge deposit fees, though your bank or wallet provider may.

Your account balance is held in your nobu99 account and is separate from your bank or wallet account. Funds in your nobu99 account are not insured by government deposit insurance schemes. We maintain strict controls over account balances and process withdrawals according to our standard procedures. Withdrawals are processed during standard operating hours and may be subject to verification checks if your account activity triggers compliance reviews.

We reserve the right to refuse or delay a withdrawal if we suspect fraudulent activity, money laundering, or violation of our terms. If a withdrawal is delayed, we will notify you and explain the reason. We aim to resolve verification issues within 24 hours. If you believe a withdrawal has been delayed unfairly, contact our support team with details of your request.

Bonus Terms and Conditions

We may offer promotional bonuses or welcome offers to new or existing account holders. Any bonus offer is subject to specific terms, which we will communicate clearly when you claim the bonus. Bonuses may have wagering requirements, game restrictions, or time limits. You must meet all bonus conditions before you can withdraw bonus funds or winnings derived from bonus funds.

We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you violate our terms while using a bonus, we may forfeit the bonus and any associated winnings. Bonus terms are binding—by claiming a bonus, you agree to all conditions attached to it.

We at nobu99 are transparent about bonus conditions—read the terms carefully before claiming any offer.

Fair Play and Game Outcomes

All outcomes on nobu99—live-dealer games, sportsbook results, slot spins, and esports markets—are determined fairly. Our live-dealer tables use certified dealers and game protocols. Our sportsbook settles based on official tournament results. Our slot games use certified random-number generation. We do not manipulate outcomes, and we do not offer "guaranteed" results.

We maintain records of all game activity for audit and dispute resolution purposes. If you believe an outcome was unfair or incorrect, contact our support team with details of the game, the time it occurred, and your concern. We will investigate and respond within 24 hours.

Our nobu99 Policies and Your Rights

We collect and store personal information to operate nobu99, process payments, comply with regulations, and improve our service. Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law or to process your payments. Our Privacy Policy details how we collect, use, and protect your information.

We reserve the right to suspend or close your account if you violate our terms, engage in fraudulent activity, or use nobu99 in ways that breach local law. If we close your account, we will notify you and explain the reason. You may request a withdrawal of your remaining balance, subject to verification and compliance checks. We will process legitimate withdrawal requests within 5 business days.

If you have a dispute with nobu99—regarding a game outcome, a payment issue, or any other matter—contact our support team. We will investigate your complaint and respond within 24 hours. If you are not satisfied with our response, you may escalate your complaint to our management team. We aim to resolve all disputes fairly and transparently.

Jurisdiction and Service Availability

These terms are governed by the laws of the jurisdiction in which nobu99 operates. Any disputes arising from these terms or your use of nobu99 are subject to the dispute resolution process outlined above. We do not accept liability for indirect, incidental, or consequential damages arising from your use of nobu99 or any service interruption.

We may update these terms at any time. Changes take effect when we post them on nobu99. Your continued use of nobu99 after changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms regularly to stay informed of any changes.

Our terms apply to all users of nobu99 in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. Whether you access nobu99 during Liga 1 matches, Piala AFF tournaments, or any other time, these terms govern your account and use of our platform. If you have questions about our terms, contact our support team—we're here to clarify and help.