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DANA deposit and withdrawal

DANA is one of Indonesia's most widely adopted digital wallets. At nobu99, we integrate DANA for quick deposits and withdrawals. To deposit via DANA, log into your account, navigate to the deposit page, select DANA, and enter your desired amount. Our system generates a unique QRIS code or payment link. Scan the code in your DANA app or click the link to confirm. The deposit typically arrives within subject to verification. Withdrawal via DANA follows the same process in reverse: go to your withdrawal request, select DANA, confirm your registered DANA phone number, and submit. Funds are returned to your DANA wallet within subject to verification. DANA transactions are subject to DANA's own daily limits, which typically allow up to several million rupiah per transaction. We support deposit ranges from our welcome offer to our welcome offer for most account types. If you encounter a failed transaction, check your DANA account balance and contact our support team with the transaction ID.

OVO and GoPay usage

OVO and GoPay are popular e-wallet platforms used by millions across Indonesia. At nobu99, both are available for deposits and withdrawals. To use OVO, log into your account and select OVO on the deposit page. You will be redirected to the OVO app to approve the payment. Similarly, GoPay deposits redirect you to the GoPay app for confirmation. Both wallets process payments within subject to verification. Before your first transaction, you may be asked to verify your phone number linked to the wallet. This one-time verification ensures account security and compliance. Withdrawal requests via OVO or GoPay work the same way: select the method, confirm your phone number, and submit. Funds return to your OVO or GoPay balance within subject to verification. Both wallets maintain their own transaction and daily limits—check with OVO or GoPay directly if you hit a limit. We recommend linking both wallets to your nobu99 account for flexibility.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a secure bridge between your nobu99 account and major Indonesian banks. When you request a bank-VA deposit, we assign you a unique account number from BCA, Mandiri, BRI, or BNI. You then transfer funds from your personal bank account to this VA number using your bank's mobile app or ATM. The transfer is instant and your nobu99 account is credited within subject to verification once we confirm the transaction. To withdraw via bank VA, submit a withdrawal request on your nobu99 account and select your preferred bank. We verify your registered account and send funds directly to your personal bank account. Bank withdrawals typically complete within subject to verification depending on the bank. Bank VAs are ideal for larger deposits and withdrawals as they support higher limits than e-wallets. You can link multiple bank accounts to your nobu99 profile for convenience. Save your VA details for future reference, as they remain the same across multiple transactions.

Fees, limits and verification

We do not charge deposit or withdrawal fees. However, some payment partners (e.g., OVO, GoPay) may apply their own fees, which are disclosed before you confirm a transaction. account preferences vary by account type and payment method: new accounts typically start with lower limits (e.g., our welcome offer per day) and increase after KYC verification. Verified accounts can deposit up to several million IDR per transaction. Withdrawal limits follow the same structure. KYC (Know Your Customer) verification is required once you reach a certain account level or plan to withdraw above a threshold. The process takes about subject to verification and requires a government ID and proof of address. Once verified, all limits increase substantially. We handle sensitive verification documents securely using SSL encryption. No fees are charged for verification. If you need a higher limit before completing KYC, contact our support team—we can discuss temporary solutions.

Resolving a stalled transaction

Occasionally, a deposit may not credit immediately or a withdrawal may be under review longer than expected. If your deposit does not appear within the estimated window, first check your bank or wallet app to confirm the payment was sent. If the payment left your account but did not appear on nobu99, take a screenshot of the transaction receipt and contact our support team via live chat with the transaction ID, amount, and timestamp. We can trace the payment through our payment partner and credit your account manually if needed. For withdrawal delays, check your account for any pending verification prompts—sometimes additional identity or address verification is required. Submit any requested documents immediately to speed up the process. If a withdrawal has been under review for more than two hours without an update, contact live chat. Our team will investigate and prioritize your request. We aim to resolve most transaction issues within 24 hours. Keep your transaction IDs and receipts handy so support can assist quickly.